Privacy Policy

1. Local Processing

Videos you upload are processed locally in your browser. Subtitle editing, previewing, style customization, and video export all happen on your own device. Your video frames are never uploaded to our servers.

If you close SnapSubtitles without exporting your work, any unsaved progress stored in your browser may be lost.

2. Transcription Services (Third Parties)

When you use AI transcription, your browser extracts compressed audio from the video and securely sends it to third-party transcription providers to generate subtitles. Only the audio track is transmitted. Your video file is never uploaded.

These providers process the audio solely for transcription purposes and do not store it permanently. Data is deleted automatically after processing. SnapSubtitles does not store your audio or transcription results on our servers.

We do not use your audio, video, or subtitle data to train AI models.

3. Account Information

SnapSubtitles requires an account to use transcription and paid features. When you sign up, we collect:

• Name
• Email address
• Password (stored securely hashed)

If you sign in with Google, we receive your name, email, and profile picture from Google. We also record your IP address, browser type, and language preference during registration.

4. Payments (Stripe)

Payments are processed securely via Stripe. We do not store your payment card details.

When making a purchase, Stripe may collect:

• Name
• Email
• Billing address
• Payment method information

This data is handled according to Stripe's privacy policy. We store order records, subscription status, and credit balances in our database.

5. Cookies and Local Storage

SnapSubtitles uses cookies and local storage to:

• Maintain your login session
• Remember your language preference
• Store editor project data in your browser (IndexedDB)

These are functional. We do not use advertising cookies.

6. Analytics

We use analytics services to understand how visitors interact with SnapSubtitles. Depending on configuration, these may include Google Analytics, Microsoft Clarity, or Plausible.

These services may collect IP address, browser type, pages visited, and usage patterns. This data is aggregated and used to improve the service. We do not serve ads or use advertising trackers.

7. Your Data, Your Control

• Your videos and subtitles remain on your device except during transcription.
• Transcription audio is temporary and not stored on our servers.
• Editor project data lives in your browser's local storage and can be cleared at any time.
• Account data is retained while your account is active. You can request deletion by contacting us.
• Payment records are retained as required by tax and financial regulations.
• You can clear cookies and local data at any time through your browser settings.

Depending on your location, you may also have the right to access, correct, export, or delete your personal data, or to restrict or object to certain processing. To exercise these rights, contact us at the email below. We will respond within 30 days.

8. Children's Privacy

SnapSubtitles is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

9. Data Security

We use HTTPS encryption, secure password hashing, and access controls to protect your data. No system is completely secure, but we take reasonable measures to safeguard your information.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the service after changes means you accept the updated policy.

11. Contact

Privacy questions: support[at]snapsubtitles.com